If for any reason the items you've ordered do not meet your expectations, simply return it to us. Please note, returns are at your own expense.
Items can be easily exchanged for another size or color if the provided article is in stock and we have received the returned items in good order. Please inform us within 14 days of receiving your order on customerservice@soakupsummer.com
In this email please indicate:
- the specific product(s) that you wish to exchange;
- the order number associated with the order;
- your intention to return the specific article from your order;
- inform us of the article that you wish to receive in exchange.
Please return the item you wish to exchange to the address below. You are responsible for the postage costs of the returned article. We hold the right not to accept returned packages and envelopes where the postage costs have not been completely paid for.
Our return address is:
SOAK UP SUMMER ONLINE
Horsterdijk 108a
5973 PR, Lottum
The Netherlands
We strive to deliver the best possible products. If, however, you are unsatisfied with your order (or certain products within an order), then you can return it within 14 days of receiving the order.
Please send an email to customerservice@soakupsummer.com that contains:
- the specific product(s) that you wish to return;
- the order number associated with the order;
- your intention to return the specific article from your order;
- your bank account details (IBAN, initials and last name)
Please include a copy of our order confirmation along with the products.
Once we have received your email informing us of your intention to return articles, and we have received the returned merchandise, we will send you a confirmation email. We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.
Please inform us the reason for the return so that we can continue to improve our merchandise and our service.
Our return address is:
|
SOAK UP SUMMER ONLINE |
We love our customers and we love hygiene!
In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with underwear or clothing when trying them on. We may refuse to refund if it's clear this hasn't been done, and return the goods to you. Articles that have been purchased with a discount or in sale may not be returned or exchanged.
All returns must be complied with the following points:
Please also note that we cannot accept returns on the following:
Always retain your proof of postage when sending back your returns. Soak up Summer does not accept responsibility of returning items and is not responsible if these are lost in transit.
Satisfied customers are of major importance to Soak up Summer. In case you have any complaints about our products or services, please let us know. We request you to notify us as soon as possible by email (customerservice@soakupsummer.com). We will do our utmost to solve the problem as soon as possible, in mutual understanding. When notifying us, please also provide your email address and/ or telephone number, so we can contact you.